Have you had your say?

wexford local link bus map

 We recently asked you to help us identify your transport needs through ‘survey monkey’ our online survey on face book.

I am happy to report that in response to the information we received we were able to make a number of improvements.

However let’s look at the survey response first.

The following are the ten questions we put to you through our survey.The sample was open to all of county Wexford.

This is the analysed data we collected:

 

Q1: 1. Where do you live (nearest town or village)?                                                                                                                                                                                         

A1: Our top respondent is from Rosslare @ 23.52%. Followed by Fethard @ 19.61%; Then New Ross @ 7.84% giving us a combined 50.97%.The balance of 49.03% was made up as follows:

  • Bunclody, Clonroche & Enniscorthy each @ 5.88% (17.64%)
  • Duncannon & Tag oat each @ 3.92% (7.84%)
  • Campile, Gorey, Killinick, Duncormick, Castlebridge, Carrig, Murrintown, Camross, Carnew, Saltmills, Ballyhack, Broadway each @ 1.9625% (23.55%)
Q2. Please indicate how many people of each age group live in your house                                                                                                                                                                                           

 A2: Our top respondent is in the 25 to 44 age bracket; the results came in this order:

  1. 25 to 44
  2. 45 to 64
  3. Under 12
  4. 65 to 84
  5. 84+
Q3. Which of the following best describes your current status?                                                                                                                                                                                            

A3: Our top respondent is full time employed – Great to hear. The results came in this order:

  1. 25% Full time employed
  2. 15.38% Part time employed
  3. 13.46% each for Retired, Work at home, Unemployed
  4. 5.77% each for Self employed and in education
  5. 3.85% Other
Q4. Are you aware of Local Link Wexford bus services?                                                                                                                                                                                         

 A4: 84.31% Said YES you are aware of Local Link Service // 15.69% NO you are not aware.

Q5. If you have used Local Link Wexford bus services, for what reason did you travel with us?                                                                                                                                                                                      

A5: Our top respondent came in for shopping as a reason for using the service. The order of results came in as follows:

  • Shopping @ 35.71%
  • Other @ 21.43%
  • Social use @ 14.29%
  • Medical @ 7.14%
  • Banking and work each @ 3.57%
Q6. If you have not used Local Link Wexford bus service, what limits your use of the services?                                                                                                                                                                                     

A6: Our top respondent replied of having their own transport; the order of responses came in as follows:

  • 61.76% said they have their own transport
  • 32.35% said the times don’t suit them
  • 17.65% said they don’t use the service due to lack of connecting buses
  • 14.71% said the bus stop is too far
  • 11.76% said the frequency of service is not suitable
  • 5.88% said the routes don’t suit
  • 2.94% said they did not use the service because they needed wheelchair accessibility
Q7. Please indicate the main town or village you would like to get to on a regular basis                                                                                                                                                                                              

A7: Our top respondent gave Wexford town as the town they most wanted to get to on a regular basis. The results came in as follows:

  • Wexford @ 60.78%
  • Waterford @ 7.84%
  • Gorey @ 5.88%
  • New Ross @ 3.92%
  • The remainder were made up of 11 towns @ 1.96% each.
Q8. Do you require assistance with travelling?                                                                                                                                                                                        

A8: We had a response of 1.89% needing an electronic lift.

Q9. Please indicate if you would be a fare paying passenger or travelling by free travel pass                                                                                                                                                                                          

A9: 77.36% of respondents are Fare paying passengers and 22.64% of respondents are Free Travel

Q10. Have you any suggestions or comments to make regarding the improvement of rural transport services in Co Wexford?           

A10: The following are some of the comments we had:

  • Would like a pick up other than a main village
  • The journey is too long
  • Would like a bus to service events
  • Not enough time in town
  • Would like a later service
  • Buses should be more punctual
  • Would like more routes or more frequent services
  • Would like a website for timetables and information
  • Would like bus stops & shelters

Conclusion:                                                                                                                                                                        

 So if we were to take the top responses from the survey we find that our top response profile is from Rosslare and is aged 25 to 44. Is a fare paying passenger in full time employment with own transport. Uses the Local Link service for shopping or social use; and would like more weekend or late night services going to Wexford.

Response Action:                                                                                                                                                                                          

In response to our data collected we looked at the 387 Rosslare route (click on 387 Rosslare for timetable). We made some alterations and now we have an additional 8:30pm service going in to Wexford on Thursday, Friday and Saturday.

We also have launched four additional Saturday services:

We are currently looking at our services county wide for improvements – so please keep in touch with us as your comments are most important for us to devise new routes.

In response to comments received we have thus far addressed the following:

Would like a pick up other than a main village                                                                                                                                                                                            

On our pre booked direct response transport we pick up from your house

The journey is too long                                                                                                                                                                                               

We regularly look at our routes to see if we can make improvements. On our pre booked Direct Response Transport the length of the journey is determined by the location and number of passengers that book. On our public service routes the length of the journey is determined by the pre analysed data gathered for requirement of stops.

Would like a bus to service events                                                                                                                                                                                            

 We often service events; and further more we have funding for groups that come under the following headings: Education / Social Inclusion / Youth / Age Related / Cultural. Please contact our office on 053 919 6276 to see if we can assist your group to an event or set up a regular service.

Not enough time in town                                                                                                                                                                                               

Most if not all of our routes allow for a minimum of 2 hours in town with our Saturday services averaging out at 4 hours.

Would like a later service / more routes or more frequent services                                                                                                                                                                                           

We have identified and launched more late night and weekend services and are currently looking at all of our routes county wide to see where we can make improvements.

Buses should be more punctual                                                                                                                                                                                           

We identified the 387 as having some punctuality issues and we have since resolved this. However, while we endeavour to keep all buses on time there will always be occasions that are out of our control due to road works / delays or on the direct response service pending the number and location of pick up’s.

Would like a website for timetables and information
We have launched a new website – you can find this at : www.locallinkwexford.com

Would like bus stops & shelters                                                                                                                                                                                           

We are currently working with the NTA and Wexford County Council for the role out of bus stops and shelters under Transport for Ireland

So is this a true reflection of our passengers….Or perhaps a reflection of social media use?

In the end it’s up to YOU, the public, to get in touch with us on whatever platform, be it a phone call, a letter, email or social media to tell us what going right, what’s going wrong and what are our future needs so that we at Local Link Wexford can continue to voice your opinions and endeavour to make improvements to bring our communities together.

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